WIP - Still rough about the edges
General
- Semi-retired Technology professional
- Short stint as Real Estate Agent and Broker focusing on "needy" properties and re-habbers
- Part-time pilot for air taxi and air ambulance Part 135 operator for a 1 1/2 years
Past Work
September 2005 – Present; Perceptive Logic, Sebring, FL
Independent Consultant, Application Development, Cloud DevOps
Web applications, api development and integration, and cloud devops for small-to-medium sized businesses
Database design and development
Project management, open source and 3rd-party software integration
Aug. 2004 – May 2006 Portfolio Realty Services, Pittsford, NY
Designated Realtor, Broker-Owner
Residential Sales, Foreclosure Properties, Investor Rehabs
Real estate investments through DBM Properties, LLC
Nov. 2001 – Aug. 2004 Nothnagle Realtors, Fairport, NY
Sales Agent / Associate Broker
Focused on Sale and Rental of Residential Properties, Seniors Real Estate Specialist
Mar. 2000 – Apr. 2001 Questra Corporation, Rochester, NY
Senior Consultant
Internal Questra, Rochester, New York, Feb. 2001 – Apr. 2001
Assigned to the Appliance-to-Business (A2B) Solution Architecture group (Intelligent Device Management) focused on the A2B framework integration to enterprise systems. Involved in the architecture and installation of the Questra internal A2B Solution Center used for product development and customer prototype support.
Provided sales support for Business Development of the A2B product line addressing implementation considerations.
Carrier Corporation, Syracuse, New York, Oct. 2000 – Mar. 2001
Was the Technical Lead for a computer telephony integration (CTI) solution for three Carrier divisions involving a Lucent ACD, Dialogic CT Connect middleware, and the Siebel Customer Relationship Management package.
Xerox Corporation, Rochester, New York, Mar. 2000 – Oct. 2000
Assigned to the North American Teleweb group in an implementation architectural role involved in defining the technology and processes for transitioning multiple call center groups into multi-channel contact centers.
Was Project Manager for the conversion of a Xerox custom-built sales tracking system from an MS Access to Oracle database, including enhancements to functionality and data integrity.
Jul. 1998 – Nov. 1999 Computer Task Group, Rochester, NY
Technical Consultant
Xerox Corporation, Rochester, New York, Apr. 1999 – Nov. 1999
Assigned to the Worldwide Technology, Strategy, and Architecture (TS&A) group as an Analyst for call center initiatives. Duties included definition of strategic approach to call center technology standards and raising the awareness for the need of a global strategy. Served as a member of the Computer Telephony Integration (CTI) Task Force where I assisted in resolving issues related to competing CTI product initiatives within Xerox. Was a member of the Core Telephony and Call Center Technology project team that evaluated and selected Xerox standard products for Interactive Voice Response and Auto-dialing technologies as well as developed detailed evaluation of the telephony and call center technology space for future Xerox initiatives.
Internal CTG, Southfield, Michigan and Rochester, New York, Jul. 1998 – Mar. 1999
Performed internal sales and marketing research, provided support in new and existing client sales efforts, and assisted in the feasibility study of a new managed service offering.
Dec. 1987 - Jun. 1998 DBM Information Services, Dearborn Hts. MI
Independent Consultant and Project Manager
Ross Roy Communications, Bloomfield Hills, Michigan, Aug. 1995 - Jun. 1998 and Jul. 1988 - Feb. 1994
Aug. 1995 - Jun. 1998: Initial role was Technology Advisor for the Teleservices Department leading the Network Fax Project selection process.
Transitioned to the Project Team Leader for new call center technology discovery and selection process.
Served as Project Manager for the implementation of the new call center technology, concluding the project on time and under budget. Scope included development of a Functional Requirements Document and Statement of Work clearly defining all responsibilities necessary to integrate the ACD, IVR, CTI server, desktop applications, and back end databases.
After technology implementation, served as the Telecom Manager for the Call Center Technology Group in a 250-seat call center supporting over thirty Chrysler consumer and business applications.
Jul. 1988 - Feb. 1994: Project Leader for the redesign and programming of the Chrysler New Car Rebate system allowing for generic claim eligibility, dealer “fast pay” processing, and improved historical tracking.
Designed and lead programing team for various projects including the Detroit Edison Manufacturing Outbound Telemarketing, Gulfstream Aerospace Direct Mail Campaign, Chrysler Rebate Policy Tracking, and the Chrysler Dealer Credit Card systems.
Redesigned the AS/400 Job Accounting interface to the Time/Labor Reporting and Client Billing systems.
Served as a member of the Information Technology Standards Committee and the SYNON 2/E implementation team.
Ross Roy Communications Canada, Windsor, Ontario, Nov. 1993 - Aug. 1995 and May 1992 - Feb. 1993
Apr. 1994 - Aug. 1995: Performed the duties of Technical Systems Analyst which included providing technical support for Application Systems Analysts, AS/400 system administration, and management of the AS/400 operations staff. Performed hardware and software product evaluation and selection for peripherals, a UPS system, and a Computer Output to Laser Disk (COLD) system.
Nov. 1993 - Mar. 1994: Designed and programmed the Training Contact and Trainer Database Survey and Tracking systems allowing the Ross Roy Training Department to effectively coordinate independent training and seminar personnel with Chrysler Canada training requirements.
May 1992 - Feb. 1993: Designed and programmed the Owner Relation Program Survey System and the Fleet Telemarketing Direct Mail/Return Mail Tracking systems for Chrysler Canada.
Hickory Farms, Maumee, Ohio, Jun. 1992 - Aug. 1992
Modified BPCS Inventory, Shipping, and Purchase Order Receipts modules to automatically upload and download transactions through AS/400 PC Support to a personal computer warehouse management system.
Mercy Information Services, Birmingham, Michigan, Nov. 1988 - Feb. 1989 and Apr. 1988 - Jun. 1988
Nov. 1988 - Feb. 1989: Designed and programmed an Incident Tracking/Reporting System. This provided tracking of software package problem reports from notification through resolution, resulting in faster resolution and increased customer satisfaction.
Apr. 1988 - Jun 1988: Corrected a number of known problems in the MED/38 hospital software package. Redesigned and reprogrammed the employee time reporting system to allow tracking of time against specific incident reports.
Letts Industries, Detroit, Michigan, Dec. 1987 - Apr. 1988
Developed an interface to integrate existing general ledger and inventory systems to the J. D. Edwards accounting software packages. Assisted in the redesign and rewrite of sales analysis and purchasing systems.
Mar. 1990 – Oct. 1991 MarLin Air, Romulus, MI
Commercial Pilot, Multi-Engine Instrument – Part Time
Pilot for a Part 135 air taxi / air ambulance company operating from Detroit Metropolitan airport.
Apr. 1986 - Dec. 1987 Ross Roy Communications, Bloomfield Hills, Michigan
Systems Analyst
Managed the computer operations and application development staff for the Marketing Support Services department and was the primary contact for client account executives, including sales support.
Produced new business job cost estimates as related to data processing and provided technical support to clients. Clients included Chrysler Motors, La-Z-Boy, Ameritech, Michigan Bell, Federal Mogul, the State of Michigan and others. Services provided included telemarketing systems, product surveys, sales professional clubs, sales incentive trips, and Chrysler Motors new car rebate processing.
Nov. 1983 - Mar. 1986 Practical Business Solutions, Rochester Hills, Michigan
Independent Consultant / Analyst - Primary client activity is listed below.
Ross Roy Communications, Detroit, Michigan, Feb. 1985 - Mar. 1986
Designed and programmed various short-term consumer telemarketing systems, an automotive dealer/sales manager incentive system, and re-designed and programmed the Chrysler Motors Sales Professional Club.
Yurika Foods, Birmingham, Michigan, Nov. 1983 - Mar. 1985
Redesigned the distributor payment system as a result of changes in payment policy. Designed a warehouse inventory and shipping system.
Jun. 1977 - Nov. 1983 Advanced Computer Management, Troy, MI
Advanced Computer Management provided clients with total computer department management, from operations and data entry staff through IS departmental management at the Director level. A list of client assignments is included below.
Director of Computer Systems, Oct. 1980 – Nov. 1983
Yurika Foods, Birmingham, MI, Dec. 1982 - Nov. 1983
Primary duty was Project Leader and On-site Manager of a team of programmer/analysts responsible for the design and programming of a multi-level marketing system. System functions included product order processing, distributor hierarchy maintenance, and distributor payment processing.
Frostways, Detroit, MI, Nov. 1982 - Dec. 1982
Performed a business and data processing study for this refrigerated trucking firm with recommendations for changes to business processes as well as computer hardware and software upgrades. The study included standard accounting systems, Freight Billing, Road and Fuel Taxes, and Driver Settlement.
Erb Lumber, Birmingham, MI, Oct. 1980 - Nov. 1982
Duties included the role of department manager and primary client management interface. During this period, all corporate systems were converted from an IBM 4331 to an IBM S/38. Led the project team in the design and programming of a custom Accounts Payable system.
Senior Systems Manager, Apr. 1980 – Oct. 1980
Erb Lumber, Birmingham, MI, Apr. 1980 - Oct. 1980
Responsible for software installation and tuning of the IBM 4331 while assisting in the conversion from an IBM System/3. Trained the systems staff in DOS/VSE and CICS Command Level COBOL.
Masco Corporation, Taylor, MI, Apr. 1980 - Oct. 1980
Responsible for software installation and tuning of the IBM S/370-135 while assisting in the conversion from an IBM System/3. Trained the systems staff in DOS/VSE and CICS Command Level COBOL.
Systems Manager, Sep. 1979 – Mar. 1980
Plumbing Products Division of Masco Corporation, Indianapolis, IN, Sep. 1979 - Mar. 1980
Managed staff of programmer/analysts responsible for all non-manufacturing applications and was the primary management interface for new project development. Responsible for all system software installation and tuning on the IBM S/370-145. Received Advanced Computer Management's employee Achievement Award for 1979
Senior Programmer / Analyst, Apr. 1978 – Aug. 1979
Plumbing Products Division of Masco Corporation, Indianapolis, IN, Apr. 1978 - Aug. 1979
Responsible for CICS software installation and tuning. Designed and programmed applications in CICS Command Level COBOL for customer service, cash receipts, accounts receivable, and order entry/shipping systems.
Programmer / Analyst, Jun. 1977 – Mar. 1978
Plumbing Products Division of Masco Corporation, Indianapolis, IN, Jun. 1977 – Mar. 1978
Designed and programmed an inventory consolidated maintenance system allowing single source maintenance input to update bill of material structures, purchase order parts, cost of goods, and finished goods databases.
Jun. 1976 - May 1977 Great Lakes Wholesale Drugs, Livonia, MI
Programmer / Analyst
Managed data entry and computer operations staff responsible for time critical order entry and shipment of drugs and medical supplies. Designed and programmed complete Payroll and Inventory Control systems, as well as miscellaneous sales and accounting programs.
Dec. 1975 - May 1976 R & G Data Processing, Detroit, MI
Programmer / Analyst
Managed data entry and computer operations staff responsible for doctor and laboratory medical insurance claims billing. Designed and programmed an accounts receivable and direct medical billing system interface to Blue Cross-Blue Shield of Michigan.
May 1975 to Jan. 1976 R. S. Electronics, Livonia, MI
Computer Operator/Programmer
Duties included Computer operations and the design and programming of a sales analysis and backorder system